Shipping & Returns
Items purchased at Kwiat.com will arrive within 3 business days from the date of shipping via Fedex or UPS. Please note that shipments to Alaska, Hawaii, US Territories and APF/FPO addresses take additional time. Kwiat is not able to take responsibility for delays caused by weather, the actions of the shipping company or circumstances beyond our control.
At Kwiat, we want to ensure that you are entirely pleased with your purchase. Kwiat accepts returns on online orders within 30 days of receipt, as long as the Kwiat shipping tag remains attached to the item. Kwiat cannot accept returns of items that have had the Kwiat shipping tag removed. If you are unhappy with the item or it arrives in damaged condition, please contact the Kwiat Concierge within 30 days to receive a return authorization number. Packages without a return authorization number cannot be accepted. Kwiat will accept merchandise for return only in unused, unaltered and saleable condition. Returns must be made in the original packaging with the Kwiat shipping tag attached. Kwiat cannot accept returns of special orders, sized or engraved items or items which show signs of wear. Kwiat reserves the right to refuse any returns. Items purchased online may be returned to Kwiat's Madison Avenue boutique with an original receipt or gift receipt. Please note that all profits from charity:water bracelets are donated to fund the charity:water organization, and thus charity:water bracelets cannot be returned for a refund or exchanged.
Upon completion of the proper return procedures and a determination that the items are in original saleable condition with the Kwiat shipping tag remaining attached, Kwiat will issue a refund less any shipping and handling expenses. Items presented at the Kwiat Madison Avenue boutique for return may take 3-5 business days to process, after which time a refund will be issued.
Within 30 days of receipt, an item in unused, unaltered and saleable condition with the Kwiat shipping tag attached may be exchanged for another. If the newly selected item is at a lower price than the item being exchanged, Kwiat will issue a refund less any shipping and handling expenses. If the newly selected item is at a higher price than the item being exchanged, the difference will be charged and normal shipping procedures will be followed. Kwiat cannot accept exchanges of special orders, sized or engraved items or items which show signs of wear. Items purchased online may be exchanged at Kwiat's Madison Avenue boutique with an original receipt or gift receipt.
Sales tax will be charged for purchases shipped to New York State.